Last updated: February 22, 2026
S.O.U.L. Montréal respects the privacy of its users and community. This policy describes how we collect, use, share and protect personal information about you, including when you visit our website, contact us by email, or communicate with us through social media.
We may update this policy (see the "Policy Changes" section below). Please read it carefully before providing us with any information or using our site. If you submit personal information to us, we assume you authorize us to use and share it as described in this policy.
Information is considered personal when it can identify you directly or indirectly, on its own or combined with other information. For example: your name, contact details, or IP address.
We may use in any manner all anonymized, aggregated information or information in any other form that does not allow you to be identified.
We collect personal information in three ways:
In the course of our activities, we may share personal information with the following categories of third parties:
We currently store personal information in North America. We may transfer personal information to locations other than your country, province or state of residence, where privacy laws may differ. However, our practices regarding your personal information will remain governed by this policy and applicable privacy laws.
We retain your personal information collected online and offline for as long as necessary for the purposes described in this policy. We also retain and use it as needed to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.
Our site, social media accounts and online activities are intended for persons aged 18 and over. Accordingly, we do not request personal information from minors aged 16 and under and do not knowingly collect such information from minors aged 16 and under. If you are not at least 18 years old, you should not visit or use our site.
We take reasonable and appropriate measures to prevent the loss, misuse and unauthorized use, disclosure, alteration or destruction of personal information during transmission and storage. However, no security system is infallible and Internet transmission is not perfectly secure or error-free.
We use a secure server. Only authorized persons have the right to access this information, which they are required to keep strictly confidential.
You have several rights regarding your personal information, including:
To exercise your rights, please send a written request, accompanied by proof of identity, to our privacy officer:
By email: Write to us
Once your request is received, we will respond in writing no later than 30 days from the date of receipt of your request.
A cookie is a small text file placed in a user's browser or device to store or obtain information about the user.
We and/or our third-party providers (on our behalf) may use cookies and other similar technologies to collect information for the purposes described in this policy, including analytics, performance monitoring and site improvement. Before using technologies that allow us to geolocate you or assess certain characteristics about you, we will ask for your permission.
We use Google Analytics to evaluate the performance of our site. To learn how Google processes your data, see Google's Privacy Policy. To change your cookie preferences, use our cookie manager.
To learn more or ask a question about our use of your personal information or this policy, please contact our privacy officer at Write to us.
This policy may be modified for any reason. If so, we will indicate the date of the last update. Please review the policy before submitting personal information or using our site, services or social media pages.